National Update

FRSA National Update

23 November 2023

Misconduct in fire and rescue services in England

Crest Advisory is working with His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) to conduct research into the handling of misconduct in fire and rescue services in England.

As part of the research, Crest want to hear from both current and former staff members of all 44 fire and rescue services in England who have had a personal experience of the misconduct process while in service.

The goal is to better understand misconduct within the fire and rescue service so its processes and policies can be strengthened and improved.

Crest Advisory will invite current members of staff to complete an online survey to capture their experiences of the misconduct process. They are asking former members of staff who have left the service in the last five years to share their experiences in an online interview with Crest Advisory’s specialist team.

Experiences of current staff members will be captured through the fieldwork that HMICFRS are conducting with selected services. Anyone can also submit information through the HMICFRS independent reporting line.

The findings of the research will contribute to the evidence base of the inspection on misconduct within fire and rescue services, which will be reported on by HMICFRS.

If you would like to take part in the research, or have any questions, get in touch with the Crest Advisory team by email at

What is misconduct?

This research will define misconduct as any unacceptable or inappropriate behaviour or acts that breaks workplace rules. This includes bullying, harassment, insubordination and being absent without permission and can include behaviour outside of work that can have a bad effect on the organisation.

Confidentiality, anonymity, and safeguarding

Information shared with Crest will typically remain confidential, unless there are safeguarding or criminal issues raised that require them to share this information with a third party (e.g. the police). Reporting of data obtained via surveys and interviews will be anonymised/pseudonymised, meaning there will be no risk of identification of individuals. Potential participants will be provided with full details on the limitations of confidentiality and on how their data will be handled as part of the participant information sheet and privacy notice provided when gaining informed consent to take part in surveys and interviews.

Who are Crest?

In October 2023, Crest Advisory was commissioned by HMICFRS to carry out this research exploring the experiences of people who work in or have previously worked in the sector. Crest Advisory are experts in justice, policing, and public safety. Their consultancy practice provides research, analytical and communications support to national agencies and work programmes across the full span of the criminal justice system, as well as inquiries and reviews including the Baroness Casey Review of the Metropolitan Police Service.

Tristan Ashby
Chief Executive Officer

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